Trouble Logging In?

Alina Lieber -

If you are having trouble logging in, don't fret. Here are a couple things to try first. Make sure that you have the most updated version of Adobe Flash Player. Here is a link where you can find the version that is installed on your computer: http://helpx.adobe.com/flash-player/kb/find-version-flash-player.html#main_Find_the_Flash_Player_version_installed_on_your_machine

To reset your password, follow these instructions.

1. Clear your browser cache.

2. Regardless of your operating system, try using the Desktop App.

Here is a link to our blog post with instructions on how to download the Desktop App: Desktop App Blog

Have more questions? Submit a request

2 Comments

  • 0
    Avatar
    Murdoch, Donna

    Why can't I log in?
    dbmurdoch
    dm2760@tc.columbia.edu

  • 1
    Avatar
    Catallozzi, Marina

    Cannot log on after changing password also have some other questions.

    marina catallozzi

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