If you are having trouble logging in, don't fret. Here are a couple things to try first. Make sure that you have the most updated version of Adobe Flash Player. Here is a link where you can find the version that is installed on your computer: http://helpx.adobe.com/flash-player/kb/find-version-flash-player.html#main_Find_the_Flash_Player_version_installed_on_your_machine
To reset your password, follow these instructions.
1. Clear your browser cache.
2. Regardless of your operating system, try using the Desktop App.
Here is a link to our blog post with instructions on how to download the Desktop App: Desktop App Blog